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    Account & Statements

    Topics on Account & Statements

    I did not receive my monthly statement

    Visa Force Post Transactions Mandate

    How do I enroll in paper statements?

    Fees

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    What is the difference between the Annual Compliance Fee and the PCI-DSS Fee?

    Can I encourage my customers to use a different card brand or payment type?

    What are card brand fees?

    My Virtual Reports

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    What is My Virtual Reports?

    How do I view my merchant statement in My Virtual Reports?

    How do I unlock my Virtual Reports account?

    Chargeback Assistance

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    Chargeback Assistance Program

    Does Paya guarantee chargeback reversal as part of the Chargeback Assistance Program?

    Who can I contact about a chargeback inquiry?

    IRS Information

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    What is the IRS 90% Rule and how does it relate to IIAS requirements?

    How do I verify my 1099-K online?

    The information listed on my 1099-K is incorrect. How does the IRS get notified with my update?

    Merchant Account Information

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    Data required to process Level 2 and Level 3 purchasing cards

    What is an International Credit Card?

    The benefits of processing Level 3 credit card transactions

    Statement Help

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    What is my Merchant ID Number?

    What do all of the Line Item Charges on Monthly Statements mean?

    When will I be charged the end-of-month fees?

    Fraud Prevention

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    Avoid Phishing Scams!

    First Data AVS Codes

    MasterCard and Discover AVS Codes

    American Express

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    Non-compliance fees for American Express transactions

    How do I begin accepting American Express cards?

    My American Express volume is not listed. Do I need to obtain a 1099-K from American Express as well?

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