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    How do I unlock my Virtual Reports account?

    Description
    How do I unlock my username on My Virtual Reports?

    Resolution
    Accounts that have been inactive for more than 90 days will need to re-register in order to gain access.

    If you receive a message that reads, "Invalid Username and/or Password..." please follow these instructions to reset  your password:

    My Virtual Reports Password Reset Instructions

    If you attempt to log into My Virtual Reports and receive a message that reads, "Account Locked..." your credentials have been attempted unsuccessfully at least 3 times.  Following the password reset instructions while the account is locked will not update the password, and you will continue to receive an "Account Locked..." error when attempting to log in.

    To get the account unlocked please call our support team at 877-470-4001 or email support@paya.com

    Please note that My Virtual Reports now is compatible with Microsoft Internet Explorer, Google, Chrome, and Mozilla Firefox for Windows users.  For Mac users we recommend using Mozilla Firefox, or Google Chrome.

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