2/17/25 - Moneris IPP320 unable to function on Paya Connect Desktop 3.0.0.19
Paya/Nuvei has identified an error to swipe capabilities affecting Sage CA Editions using the Moneris IPP320 and the newest update to the Paya Connect Desktop version 3.0.0.19. Please follow the latest article for steps and details to the rollback procedure for resolution.
Moneris IPP320 unable to function on Paya Connect Desktop 3.0.0.19
2/13/25 - Paya Connect Desktop 3.0.0.19 Update Release Notice
Paya/Nuvei Bankcard Support experienced a high volume of calls within the last 24-48 hours with reports of application errors subjected to the new 3.0.0.19 update released on February 12th, 2025. As we may continue to receive communications from those reaching out for help, & while we also continue researching further towards solutions to all error descriptions, we do highly recommend to consult with your System Administrator for assistance with completing the application update or uninstall and reinstall of the program if necessary. Please see the next following article for more tips and steps to resolution procedure.
Paya Connect Desktop 3.0.0.19 Update Release Notice 2/12/2025
1/29/25 - Service Interruption 5:38pm EST (Resolved)
Paya/Nuvei has isolated the issue impacting Moneris merchants that are using Sage software for processing with the Core Virtual Terminal Gateway. A fix has been implemented that should mitigate the errors experienced, including “Unable to Process 999999”.
If you continue to experience issues, please reach out our support team at support.paya@nuvei.com or 1-800-261-0240.
Thank you for your patience.
1/28/25 - Service Interruption 2:00pm EST
Paya/Nuvei has identified a service interruption that’s impacting our Moneris merchants that are using Sage software for processing with the Core Virtual Terminal Gateway. Error results such as “Unable to Process 999999” may be returned with processing failures.
Our Incident Management Team is currently investigating/troubleshooting at this time. We will provide updates as they become available.
Thank you for your patience.
Q1 2025 Quarterly Maintenance
