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    Maintenance and Service Interruption Alerts

    Planned Platform Upgrade April 28, 2019 1:00 - 6:00 am EDT

    Paya will be performing an upgrade to our transaction processing and file transfer platforms on Sunday, April 28, 2019 between 1:00 am and 6:00 am EDT. This is the first in a three-part series of upgrades in our ongoing efforts to transition our infrastructure to our state-of-the-art data center facility. The next upgrades are slated for mid-May and mid-June. Specific timeframes will be communicated in the coming weeks.

    During the maintenance window, transaction processing and file transfer platforms may be unavailable for up to three (3) hours. Users may receive a 503 Error (UNABLE TO PROCESS). This means they may be unable to submit transactions, settlements, or reporting inquiries to the Paya Gateway as well as retrieve or post files to the file transfer platform until after maintenance is completed.

    Every effort will be made to keep the planned service interruption during the upgrade as brief as possible. We appreciate your understanding and apologize for any inconvenience.

    Chase Paymentech NetConnect IP address updates 

    Chase Paymentech has added fallback IP addresses to ensure merchants have continuous service and robust uptimes in the event of natural disasters or other catastrophes. Chase Paymentech will begin resiliency testing on January 13 as part of their ongoing work to enhance infrastructure that supports merchant's business.

    If you whitelist to a specific IP, please refer to the table below to find the appropriate Fallback IPs to your system to prevent an interruption in service. 

    NetConnect URLs

    Primary IP

    Fallback IP










    My Virtual Reports drop-down menus are blank on Chrome and Firefox on MAC computers 

    Please refer to this KB article: Why are the drop-down menus in My Virtual Reports empty on Apple (MAC) computers?

    IP filtering for the Virtual Terminal

    Customers using the IP filtering for the Virtual Terminal are not able to log into the Virtual Terminal.  We are working on resolving the IP filtering feature, but at this time impacted merchants should set their IP Restrictions to "Allow All."

    Maintenance and Service Interruption Alerts archive 04-23-2019.pdf

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