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    Maintenance and Service Interruption Alerts

    PAX POS Cyberattack Investigation Update
    11/03/2021 3:30 pm EDT


    Service Disruption Impacting Bankcard Payments -RESOLVED
    11/02/2021 2:10 pm - 2:26 pm EDT

    Our payment processing vendor has confirmed a disruption of service impacted bankcard payment processing between approximately 2:10 and 2:26 pm EDT on Tuesday, November 2, 2021. The issue is fully resolved.


    Delays Onboarding, Updating and Resetting Terminal Profiles -RESOLVED
    11/01/2021

    3:00 pm EDT -Our vendor has notified us that the matter is resolved and the backlog of updates will be cleared in the next fifteen minutes.

    12:00 pm EDT -We are working with our processing vendor regarding an issue causing significant delays in onboarding, updating and resetting terminal profiles. This means there may be delays in resolving Failure HV or Failure VM error messages, updating business name/address information or starting to process payments on new terminals. Our vendor is aware and working closely with us to resolve the issue as quickly as possible.


    Service Disruption Impacting Bankcard Payments -RESOLVED
    10/21/2021 02:47 pm - 03:09 pm EDT

    03:50 pm EDT -Our processing vendor identified a service disruption impacting bankcard payment processing for approximately 22 minutes today. During this timeframe, a higher than usual decline/error rate occurred.



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