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    Maintenance and Service Interruption Alerts

    ALERT:
    Some users are receiving "Processing Error" when attempting to launch the Virtual Terminal Quick Link from Paya Exchange (RESOLVED)
    02/15/2019 02:00 - 2:25 pm EST

    02/15 3:15 pm -This issue was resolved at approximately 2:25 pm EST.

    02/15 2:15 pm -A small number of users have reported receiving "Processing Error" when attempting to launch the Virtual Terminal Quick Link from Paya Exchange. In many cases, clearing browsing history and restarting the browser, or switching to a different browser, has allowed users to resume normal operations. Our IT teams have been engaged to identify the cause of the issue and deploy a fix.


    Update to IP Addresses used to access the sagepayments.net and sageexchange.com domains as of 02/08/2019

    An update to our IP Addresses was made on February 8, 2019. If your server requires IP addresses to be whitelisted in order to establish a connection, please whitelist the addresses in this article: https://support.paya.com/44515-integrated-sage-software/329029


    Scheduled System Maintenance on Sunday, February 24, 2019 between 1:00 and 5:00 am EST

    We will be performing upgrades to our gateway platform on Sunday, February 24, 2019 between 1:00 and 5:00 am EST. This maintenance is part of our ongoing efforts to make our systems as robust and secure as possible.

     During the maintenance window, all gateway services may be unavailable for up to an hour. Users may be unable to submit transactions, settlements, or reporting inquiries to the Paya Gateway and may not be able to access Paya Virtual Terminal and Paya Exchange or leverage our APIs and XML Web Services. Any scheduled operations that normally run during this window, such as recurring transaction processing, will be run once maintenance is completed.

    Every effort will be made to keep the service interruption as brief as possible. We appreciate your understanding and apologize for any inconvenience.


    Chase Paymentech NetConnect IP address updates 

    Chase Paymentech has added fallback IP addresses to ensure merchants have continuous service and robust uptimes in the event of natural disasters or other catastrophes. Chase Paymentech will begin resiliency testing on January 13 as part of their ongoing work to enhance infrastructure that supports merchant's business.

    If you whitelist to a specific IP, please refer to the table below to find the appropriate Fallback IPs to your system to prevent an interruption in service. 

    NetConnect URLs

    Primary IP

    Fallback IP

    netconnect.paymentech‌.net

    65.124.118.170

    12.96.58.170

    netconnect1.paymentech‌.net

    65.124.118.120

    12.96.58.120

    netconnect1.chasepaymentech‌.com

    206.253.176.170

    206.253.186.170

    netconnectka1.paymentech‌.net

    65.124.118.180

    12.96.58.180

    netconnectka1.chasepaymentech‌.com

    206.253.176.172

    206.253.186.172

    netconnect2.paymentech‌.net

    12.96.58.125

    65.124.118.125

    netconnect2.chasepaymentech‌.com

    206.253.184.171

    206.253.176.171

    netconnectka2.paymentech‌.net

    12.96.58.185

    65.124.118.185

    netconnectka2.chasepaymentech‌.com

    206.253.186.173

    206.253.176.173


    Visa Credit Assessment Fee Increase

    12/03 - Effective January 1st, 2019 Visa will increase the U.S. Acquirer Service Fee by 0.01% on all credit card transactions. 


    Settlement Reports for third-party payment applications are not displayed in Paya Exchange -September 6, 2018 to Present

    We are investigating an issue where some settlements, notably batches settled on Authorize.net and other third-party payment applications, are not displayed in Paya Exchange under Reports, Batches, Settled. This is a reporting issue caused by a change in the formatting of data received by our vendor. Settlement and funding processes are not impacted. If you are not able to locate a batch that settled after September 5, 2018, please try searching on our reporting site, My Virtual Reports, for now. We are working with our vendor to resolve this matter.

    How do I access My Virtual Reports?


    My Virtual Reports drop-down menus are blank on Chrome and Firefox on MAC computers 

    Please refer to this KB article: Why are the drop-down menus in My Virtual Reports empty on Apple (MAC) computers?


    IP filtering for the Virtual Terminal

    Customers using the IP filtering for the Virtual Terminal are not able to log into the Virtual Terminal.  We are working on resolving the IP filtering feature, but at this time impacted merchants should set their IP Restrictions to "Allow All."


    Maintenance and Service Interruption Alerts archive 02-04-2019.pdf

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