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    Maintenance and Service Interruption Alerts

    8/2/21 - 11:45am EST   

    404 and 500 errors reported (Resolved)

    Multiple customers are experiencing 500 and 404 errors when attempting transactions.

    Internal Paya teams are actively working to resolve issues. 

    Updates will be provided as soon as possible. 

    1:14pm EST -1 Server is being rebooted now, which should 

    fully resolve the issue.  Server was rebooted at approximately 12:55pm and should be operational within 30 minutes. 

    2:00pm EST -  500 errors are subsiding, internal teams are still researching intermittent issues. 

    3:10pm EST - we see no additional errors after 3pm.

    Q3 Quarterly Maintenance 

    7/16/2022 12:00 AM EDT - 6:00 AM EDT 

    As a reminder, Paya will be performing system maintenance on Saturday, July 16th between 12:00 AM and 6:00 PM EDT Systems and processing may experience a brief loss of connection during this time. 

    For questions or concerns please contact Partner Support at 1-800-261-0240 or email at partnermanagement@paya.com.  

    For any further updates please feel free to check the online knowledgebase: https://support.paya.com/44510-knowledgebase/308786-maintenance-and-service-interruption-alerts


    Please see the following TSYS system maintenance schedule for July 2022 below:

    Monthly Releases: Contains our major product and system enhancements. 

    Dates, Systems, and Potential Impacts:

    Weekly Maintenance: This contains routine system and infrastructure maintenance activities as well as minor code releases.

    Dates, Systems, and Potential Impacts: 

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