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    Maintenance and Service Interruption Alerts

    Transaction and Reporting Delay

    Returns and Reporting Delay - January 23, 2023

    Some customers may experience a one-day delay for transactions processed on January 23, 2023. 

    • All delayed transactions have been successfully delivered to the bank for clearing.
    • ACH credits were delivered to the bank on schedule.
    • ACH debits and Check 21 transactions may take up to one additional day, pending the receiving bank's internal posting cycle.
    • A small number of clients that are party to a late cutoff for ACH and Check 21 may experience an additional day delay, pending the receiving bank's internal posting cycle. 

    Nightly reports were delayed as a result. The reporting was intentionally paused due to the processing delay and reinitiated at midnight Central Time to ensure data integrity. 

    If you have any questions or concerns, please contact us at customersupport@eftsupport.com


    Reporting and Reporting Status

    Returns and Reporting Delay - January 23, 2023

    The ACH return file import experienced a delay this morning. Those files are currently being loaded into our systems. The return file delay impacted the delivery of the corresponding automated reports. All reports will be generated once the returns have been successfully imported. We anticipate the reports will be completed and should be available within the next 3 hours. 

    If you have any questions, please contact us at customersupport@eftsupport.com


    Q1 2023 Quarterly Maintenance

    1/21/2023 12:00 AM - 6:00 AM EST 

    As a reminder, Paya will be performing quarterly system maintenance on Saturday, January 21st, 2023 between 12:00 AM - 6:00 AM EST Systems and processing may experience a brief loss of connection during this time. 

    For questions or concerns please contact Partner Support at 1-800-261-0240 or email at partnermanagement@paya.com.  

     

    For any further updates please feel free to check the online knowledgebase: https://support.paya.com/44510-knowledgebase/308786-maintenance-and-service-interruption-alerts

     

    Please see the following TSYS system maintenance schedule for January 2023 below:

    Monthly Releases: Contains our major product and system enhancements. 

    Dates, Systems, and Potential Impacts:


    Weekly Maintenance: This contains routine system and infrastructure maintenance activities as well as minor code releases.

    Dates, Systems, and Potential Impacts: 

     Please notify your Customer Service Teams as appropriate.

     

    Please see the following TSYS system maintenance schedule for February 2023 below:

    Monthly Releases: Contains our major product and system enhancements. 

    Dates, Systems, and Potential Impacts:

     


    Weekly Maintenance: This contains routine system and infrastructure maintenance activities as well as minor code releases.

    Dates, Systems, and Potential Impacts: 




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