Looking for something?

You will find your answers here!

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    How do I change my bank account number on file?

    Below is a list of information that we require to complete the changes to your account.

    • All forms should be signed by the listed Signatory(s) on the merchant account.
    • Please make sure all fields on the form are completed.
    • Please be sure to include additional documents as requested (i.e. voided checks and bank letters) The form states you must included a PRE-PRINTED voided check (starter checks and temporary checks will not be accepted). If you do not have your checks, you may also send a bank issued letter. The requirements for the letter are that it has to be on the bank’s letterhead, must have the representatives name, phone number and signature. The letter simply needs to state the new bank account number, R/T# and the name the account is under.
    • Please allow 3-7 business day for changes to be made to the account.


    Bank Change Request.pdf


    Please return this signed and completed form by email to AccountChanges@paya.com  or by fax to (703) 991 – 5374

    Was this article helpful?

    Still can't find
    what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Powered by