Send us your queries using the form below and we will get back to you with a solution.
Your Merchant ID/MID is located at the top right corner of your monthly statement.
If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.
What do all of the Line Item Charges on Monthly Statements mean?
When will I be charged the end-of-month fees?
Can I view my monthly statements online?
What is a basis point?
When will my statement be mailed?
Can I access my transaction activity online?
How to read a merchant statement
I didn't receive my monthly statement
How do I enroll in paper statements?
Maintenance and Service Interruption Alerts
What IP addresses should I Whitelist to access Paya products?
Are their developer tools for Paya Connect?
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