Send us your queries using the form below and we will get back to you with a solution.
Your Merchant ID/MID is located at the top right corner of your monthly statement.
If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.
What do all of the Line Item Charges on Monthly Statements mean?
When will I be charged the end-of-month fees?
Can I view my monthly statements online?
What is a basis point?
When will my statement be mailed?
Can I access my transaction activity online?
How to read a merchant statement
I didn't receive my monthly statement
How do I enroll in paper statements?
Maintenance and Service Interruption Alerts
Updates to merchant statements
If I have acquired a PCI-DSS certificate with another authorized vendor, am I required to upload my PCI DSS certificate to the Paya's PCI Compliance Program site?
If I have more than one Merchant ID (MID), do I have to pay the Annual PCI Fee per MID?
What is the difference between the Annual Compliance Fee and the PCI-DSS Fee?
Why was I charged a PCI Non-Compliance Fee?
What is the fee to obtain my PCI-DSS through Paya?
Sage Mobile Payments -Security Violation
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