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    The Sage Mobile Payments (SMP) Application Closes as soon as the Sage Logo is Displayed

    Description


    When launching the Sage Mobile Payments (SMP) application on an Apple iOS device, the app crashes as soon as the Sage logo is displayed in white on a green background.


    Resolution

    • Uninstall the app
    • Go to Settings, General, Accessibility
    • Set the BOLD TEXT setting to OFF
    • You'll be prompted to restart the device
    • One the device restarts, install the SMP app from the App Store
    • Launch the app

    The app should launch and function normally.  Once the app has been launched successfully, it is alright to turn the BOLD TEXT setting back ON.


    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly

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