"Download Failed" when trying to download Sage Mobile Payments

Description

When I try to download the application why do I receive the message “Download Failed” repeatedly?

Resolution

To correct this, the application needs to be uninstalled from the mobile device, rebooted by turning the phone off and on again OR by removing the battery and putting it back, and then reinstalling the application once the phone has rebooted.

Please see below for instructions on how to uninstall and reinstall applications for iPhone and Android users: 

iPhones
To delete the application press and hold down on the Sage Mobile Payments application until it begins to shake. An “X” will appear in the top right corner of the application. Tap the “X” and you will be asked if you want to delete the application. Select delete and reinstall the application from App Store again. **No Double Charge**

Android Phones
Go to Settings, then select Application Manager under one of the tabs. A list of all of the applications on the phone will populate. Scroll down and select the Sage Mobile Payments application. You will see the option to uninstall the application. Once uninstalled, go to Google Play and download the mobile application again.

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly