"GPS Turned Off" error when processing in Sage Mobile Payments

Description

Why do I get an error saying my GPS is turned off when I try to process in Sage Mobile Payments?

Resolution

Sage Mobile Payments uses your mobile device’s GPS or Location Service to pinpoint your location on a map. An image of the map is added to the receipt when a transaction is processed. If your device’s GPS is turned off, please turn it on in order to use Sage Mobile Payments.

If you’d prefer to leave your device’s GPS turned off, log into the Sage Mobile Payments application and click the button in the upper left-hand corner (Settings Menu).

Choose Merchant Profile:

Then, toggle the “Share my Location on the Receipt” switch to 'Off'. You can now process transactions without Location Services.

If you have questions or require additional information, please open a ticket and we will be in touch with you shortly.