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    How do I void a credit card sale after the settlement process?

    Voiding credit card sales after the settlement processes

    Description

    Can I void a credit card sale after it has been settled for payment?

    Resolution

    Settled transactions are all processed and transmitted to the card Issuing Bank and cannot be voided by the merchant. However, you can rectify an unwanted sale by doing an offsetting credit/refund.

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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