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    Error: Card not supported when attempting to process a debit card

    Please note: This article assumes that the terminal has successfully processed debit cards in the past. For assistance setting up debit cards for the first time, please submit a ticket or contact Technical Support at 800-948-0985.

    Some terminals go into a "sleep mode" and fail to recognize debit card functionality, usually when a debit card has not been processed in a few days. Please unplug your power cord, wait 15 seconds, and then plug it back in.

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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