Verifone Vx Terminal Certificate Expiration (June 25th, 2019)
Terminal Continuous Reboot Issue
Impacted Systems: Vx520 & Vx680 Verifone Terminals
Issue Description: Customers may experience a continual reboot of their Vx Verifone terminals primarily due to the software version installed by the manufacturer.
Details: Vx Series Verifone terminals will require an upgrade prior to June 25th, 2019. In order to address this issue, you should perform the below steps on the impacted terminals:
If your device is continually rebooting, please follow these steps:
*Please Batch & Settle Out before proceeding*
How to Batch and Settle a Verifone Terminal
- from the main screen (sale/settlement/void) press the gray next to the Settle Option (F3).
- The terminal will prompt you to confirm the settlement amount. Press Enter to continue.
- The terminal may prompt you to confirm refund or credit amount. Press Enter to Complete.
If you have questions or require additional information, please contact us and we will be in touch with you shortly.
To prevent the continual reboot issue from occurring, the below steps must be completed:
The information above represents a summary of the procedures provided by TSYS at https://lp.tsys.com/verifone/
If you continue to have issues after this process please contact Paya Customer Support at 800-261-0240, or email us at email@example.com.