Looking for something?

You will find your answers here!

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    Verifone Vx Terminal Certificate Expiration (June 25th, 2019)

    Terminal Continuous Reboot Issue

    Impacted Systems: Vx520 & Vx680 Verifone Terminals

    Issue Description: Customers may experience a continual reboot of their Vx Verifone terminals primarily due to the software version installed by the manufacturer.

    Details: Vx Series Verifone terminals will require an upgrade prior to June 25th, 2019. In order to address this issue, you should perform the below steps on the impacted terminals:


    If your device is continually rebooting, please follow these steps:

    Verifone VX520 Device Continually Rebooting

    Verifone VX680 Device Continually Rebooting


    *Please Batch & Settle Out before proceeding*

    How to Batch and Settle a Verifone Terminal

    Product

    Verifone Terminals        

    VX-520

    VX-680

    Resolution

    1. from the main screen (sale/settlement/void) press the gray next to the Settle Option (F3).  
    2. The terminal will prompt you to confirm the settlement amount.  Press Enter to continue.
    3. The terminal may prompt you to confirm refund or credit amount.  Press Enter to Complete.


    If you have questions or require additional information, please contact us and we will be in touch with you shortly.




    To prevent the continual reboot issue from occurring, the below steps must be completed: 

    VX520 EMA Application Update Procedures

    VX680 EMA Application Update Procedures

    The information above represents a summary of the procedures provided by TSYS at https://lp.tsys.com/verifone/

    If you continue to have issues after this process please contact Paya Customer Support at 800-261-0240, or email us at support@paya.com.

    Was this article helpful?

    Still can't find
    what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Powered by