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    How do I edit the next run date on any recurring payment in Paya Connect?

    Product

    Paya Connect

    Description

    A merchant can edit the Next Run Date for the next payment coming up. This is a one time edit and the recurring will return to the original payment schedule after this edit. The merchant can push the next run date up to the day before the next regularly scheduled run for the following month.  For Example: If the merchant has a recurring payment set to run once every Month on the 23, currently, it is 09/09/18 and the recurring is going to run on 09/23/18.  The Merchant can change the next run date and move it as far as 10/22/18. This means the “September” payment will run on 10/22/18 and the recurring will still run its next payment on the next scheduled run date of 10/23/180.

    Please note that changing the next run date does not “skip” a payment, it just pushes it back, 

    It is important to note that if the next run date is changed to run before the regularly scheduled date the merchant may run the risk of double charging the customer as the recurring transaction returns to its original payment schedule.  If this is not the desired outcome this can be avoided by setting up a one-time payment for the earlier date and skipping the next run date on the original recurring schedule. Please see the article about Skipping a transaction

    Resolution

    1. Navigate to the Locations section from the menu on the left of the page, and select your location.  
    2. Click on the Contact tab, and select the contact that has a recurring payment that needs to be edited.
    3. Click on the Actions button for the recurring payment under the Recurring Billing section.

    4. Select Edit  


    5. In the Edit Recurring section click on the Next Run Date line and use the calendar to select the date

    6.  Click Save



    If you have questions or require additional information, please contact us and we will be in touch with you shortly.



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