How do I skip a payment for an ongoing recurring payment in Paya Connect
Merchant's using ongoing payments in the Recurring Transaction module may need to skip transactions, but keep the transaction active. It is important to note that the system does not add this payment on anywhere, by skipping a payment the merchant is telling the system that they are collecting that payment in another form. The steps below will help the merchant complete this process.
- Navigate to the Locations section from the menu on the left of the page, and select your location.
- Click on the Contact tab, and select the contact that has a recurring payment that needs to be edited.
- Click on the Actions button for the recurring payment under the Recurring Billing section.
- Select Edit
- In the Skip Payments section set the number of payments to be skipped. For example, if the contact has a recurring payment that is set to run once a week on Friday and has prepaid for three weeks; the merchant will want to enter three payments to be skipped. The system will skip the next 3 Fridays and then return to the regular ongoing transactions on the 4th Friday.
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