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    How do I Login to Paya Connect

    Creating, reseting, or unlocking your password

    Product

    Paya Connect

    Resolution

    1. If you have an email on file:
      1. go to the login Screen
      2. Click on Forgot Password Link

      3. Enter your USERNAME and Click SUBMIT

      4. A password reset link will be sent to the email address on file for that Username
      5. Click on the password reset link in the email and follow the instructions

        please note the following password requirements: 
        - Passwords must be at least 8 Characters in length 
        - Must contain 1 UPPERCASE letter 
        - Must contain 1 lowercase letter
        - Must contain 1 special character
        - Must contain 1 number 

    2. If you do not have an email on file:
      1. Your client admin will need to create a new password by going to the password tab on your profile. 
      2. This will be good for one login and you will be prompted to create a new password.
      3. You will need to enter your username to create the new password. Follow the instructions above to complete the process.  

        please note the following password requirements: 
        - Passwords must be at least 8 Characters in length 
        - Must contain 1 UPPERCASE letter 
        - Must contain 1 lowercase letter
        - Must contain 1 special character
        - Must contain 1 number 


    If you have questions or require additional information, please contact us and we will be in touch with you shortly.

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