Looking for something?

You will find your answers here!

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    How do I place a recurring payment on hold in Paya Connect


    Product

    Paya Connect    

    Resolution

    Please follow the instructions below for placing an ongoing recurring payment on hold. 


    1. Navigate to the Locations section from the menu on the left of the page, and select your location.  
    2. Click on the Contact tab, and select the contact that has a recurring payment that needs to be edited.
    3. Click on the Actions button for the recurring payment under the Recurring Billing section.

    4. Select Edit  

    5. Click on the Place on Hold button.  


    Please note that placing an ongoing recurring transaction on hold will take effect immediately and the next recurring date will not occur; this transaction will remain on hold indefinitely or until the transaction is reactivated.  

    Please follow the instructions below for reactivating a recurring payment that has been placed on hold. 

    1. Navigate to the Locations section from the menu on the left of the page, and select your location.  
    2. Click on the Contact tab, and select the contact that has a recurring payment that needs to be edited.
    3. Click on the Actions button for the recurring payment under the Recurring Billing section.

    4. Select Edit  

    5. Click on the Activate button.  

    Please note If a merchant activates the account before the next scheduled run date, it will process to the next available recurring date for that recurring payment. For example, a recurring transaction was set up to start on 09/09/2018 and run one every week.  The account was put on hold on 09/07/2018 and taken off hold the same day, so this recurring will not run until 09/16/18 - it will skip the  09/09/18 payment.


    If you have questions or require additional information, please contact us and we will be in touch with you shortly.

    Was this article helpful?

    Still can't find
    what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Powered by