Looking for something?

You will find your answers here!

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    How to void a transaction in Paya Connect


    Paya Connect


    Voids are same-day transactions; these are funds that have not been settled within a day and have not been deposited into a Merchant's bank account. If the transaction has been settled and the money has been deposited, the Merchant will need to issue a refund, please reference this article to learn more about how merchants can issue a refund.  


    From the Transaction Reports

    1. Navigate to 'Transaction Reports' by clicking on 'Reports' > 'Transactions', and search for the transaction you would like to void.  
    2. Click on the 'Transactions Detail Icon' for that transaction to pull up the 'Transaction Detail' screen:

    1. In the 'Transaction Details' screen under the action menu, click the 'Void Transaction' button:

    1. A 'Void Transaction' pop-up window will appear, and the Merchant will click the 'Void Transaction' button to complete the void.

    1. A 'Transaction Receipt Details' pop-up window will appear where the Merchant can print a void receipt if necessary.

    From the Contact Overview Screen

    1. Navigate to the contact's overview screen, in the 'Recent Transactions' section; the Merchant can locate the transaction they are trying to void
    2. The Merchant will want to click on the hyperlinked date to pull up the unsettled transaction details pop-up.

    1. On the 'Transaction Details' pop-up, click the 'Void Trans' button:

    1. Click 'Void Transaction' to finalize the void.  

    If you have questions or require additional information, please contact us and we will be in touch with you shortly.

    Was this article helpful?

    Still can't find
    what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Knowledge Base Software by