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    How do I see why a transaction declined in Paya Exchange?

    Description

    How do I see why a transaction declined in Paya Exchange?

    Resolution

    All transactions processed Paya Exchange return either an approval/authorization code or a decline code. To find a decline code, please follow the steps below. In most cases, you can reference the code against the TSYS Error Codes to determine a cause of the decline; please keep in mind, however, that some decline codes are intrinsically and/or intentionally vague.

    Locate the declined transaction using the search options in the Virtual Terminal Mini app's(Quicklinks menu item) Quick Search (Located in top right corner). Upon finding it, press the View option:

    Scroll down to find the Transaction Code and Transaction Message:

    This code can be referenced against pdf TSYS Error Codes for more information on the decline:

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