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    How do I see why a transaction declined in Paya Exchange?


    How do I see why a transaction declined in Paya Exchange?



    All transactions processed in Paya Exchange return either an approval/authorization code or a decline code. In most cases, you can reference the code against the TSYS Error Codes to determine a cause of the decline; please keep in mind, however, that some decline codes are intrinsically and/or intentionally vague.

    Locate the declined transaction using the search options in the Virtual Terminal Mini app (Quick Links) ‘Quick Search’. Upon finding it, press the ‘View option:


    Scroll down to find the ‘Transaction Code and ‘Transaction Message’:


    This code can be referenced against TSYS Error Codes for more information on the decline:




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