Product 

Sage Mobile Payments

Description 

Attempting to process a transaction on my mobile device and receiving an "Unable to Process" error.

Resolution 

Merchants that receive this error message are attempting to use the ROAMpay application instead of the Sage Mobile Payments Application. Follow the steps below to resolve this issue:

• Download the Sage Mobile Payments application for iPhone or the Sage Mobile Payments application for Android
• Enter your login credentials
• Attempt the transaction here, if it is not successful please contact Sage Mobile support for additional troubleshooting

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.