How do I process a refund on PIN debit?
PIN debt transactions require a security code (PIN) to allow an authorized payment.
To prevent fraud, the PIN debit return feature has been disabled at the processor level. If the card has a Visa or MasterCard logo, you can process the return in the same manner as a credit card. Issue a cash, check or store credit if the card does not have the Visa or MasterCard logo on it.
If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.