If I receive a Decline Message on the Terminal, is it Possible to receive a Voice Authorization?
Using the Voice Authorization Phone Line when your Terminal receives a Decline Message for a Credit Card Sale:
If I receive a decline message on the terminal, is it possible to receive a voice authorization?
The best option is to request an alternate payment method from the customer. Merchants may lose a Chargeback dispute if they receive a voice authorization right after receiving a decline message on their terminal.
If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly