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    If I receive a decline message on the terminal, is it possible to receive a voice authorization?

    Using the voice authorization phone line when your terminal receives a decline message for a credit card sale

    Description

    If I receive a decline message on the terminal, is it possible to receive a voice authorization?

    Resolution

    The best option is to request an alternate payment method from the customer. Merchants may lose a Chargeback dispute if they get a voice authorization right after receiving a decline message on their terminal.

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly

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