Using the voice authorization phone line when your terminal receives a decline message for a credit card sale
If I receive a decline message on the terminal, is it possible to receive a voice authorization?
The best option is to request an alternate payment method from the customer. Merchants may lose a Chargeback dispute if they receive a voice authorization right after receiving a decline message on their terminal.
If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly