Will Paya swap my old terminal for a new one?
There are two options for swapping out your terminal:
- We can swap the terminal with a refurbished terminal as long as your terminal can be refurbished. This means that there is no physical damage to the terminal (Example: water damage, or any other damage including terminal being dropped and broken). The cost for a swap is $195.
- You can sign up for Terminal Replacement program. Please contact your Sales rep for more details
Can I request a different terminal type for a swap?
No. The swap program only applies to replacing equipment with the same model. Please note: The swap program is not valid for equipment that may have a burned modem, or water damage.
If you have questions or require additional information, please open a ticket and we will be in touch with you shortly.