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    How long do I have to dispute a chargeback?

    If you receive a Chargeback, you must respond to the Chargeback within 10 business days to avoid a refund to the customer.

    For assistance in handling Chargebacks, please contact our Chargeback Department at 866-637-5467 and have your case number ready. You may also be interested in enrolling in the Paya Chargeback Assistance program.

    You may also be interested in reading:

    Chargeback Assistance Program

    How do I prevent chargebacks from occurring?

    If you have questions or require additional information, please open a ticket and we will be in touch with you shortly.

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