If you receive a Chargeback, you must respond to the Chargeback within 10 business days to avoid a refund to the customer.
For assistance in handling Chargebacks, please contact our Chargeback Department at 1-866-637-5467 and have your Case Number ready. You may also be interested in enrolling in the Paya Chargeback Assistance Program.
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If you have questions or require additional information, please open a ticket and we will be in touch with you shortly.