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    How to resend a Batch Close Email

    Product

    Paya Connect

    Description

    Merchant's may need to resend the Batch Close Email, this can be resent only to the email address it has already been sent to before.

    Resolution

    1. Navigate to the Location details by clicking on locations in the left-hand column, then select the location from the list.  Once the details page loads click on the Batch tab.

    2. On the batch details screen to the left, you will all the previously settled batches.  

    3. Click on the email icon for the batch that you would like to resend the close email for.  

    4. In the popup, the merchant will need to select the recipient they would like to resend the email to by clicking the email icon to the right of the original recipient.  Please note that merchants cannot send the email to a new email address.  


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