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    When should I void/refund an ACH transaction

    Product

    Paya e-ACH

    Paya Services EFT

    Paya Services Swiftsettle

    Resolution

    Merchants trying to cancel (void/refund) an ACH transaction will need to wait for funding in order to prevent additional issues with credits and overpayment.  If the transaction is rejected and a credit goes through the merchant is at risk of losing those funds. Merchant will want to process the refund once the transaction is funded.

    Please note that with the SwiftSettle product reject transactions are returned much faster and refunds may be able to be processed sooner than funding dates.  


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