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    What causes a Duplicate Recurring Transaction?

    Product 

    Paya Virtual Terminal
    Paya Exchange

     

    Description 

    What data causes a Duplicate Recurring Transaction?

     

    Resolution 

    Passing the same Credit Card number, Order or Reference number, and Amount will cause a Duplicate Recurring Transaction.  We suggest entering a different credit card number if the transaction total cannot be combined for the recurring payment.  You may also edit the data for the third party reference to authenticate each entry; which may then help the gateway process each recurring transaction.

    If you have questions or require additional information, please contact us, and we will be in touch with you shortly.

     

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