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    How do I find a receipt in Paya Exchange?

    Description
    Paya Exchange Management System: How do I find a receipt in Paya Exchange?

    Resolution
    Paya Exchange can generate a receipt for any transaction stored in the history.

    1. To find a receipt, the first thing to do is find the transaction. To locate a transaction, log in to the Virtual Terminal mini app, and use the Quick Search on the top right-hand side of the page.

    2. After finding the transaction for which you want a receipt, select View.

    3. Scroll down to the Order Information section to find a View Receipt link, which will open your receipt in a new browser tab.

      • You can customize your receipts from the Settings menu, under Receipt. Receipts can be customized retroactively; ie, you can change a receipt even for transactions that you've already run.


    If you have questions or require additional information, please contact us and we will be in touch with you shortly.


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