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    How to send credit card order confirmation to customers in Paya Exchange

    Description

    How do I send order confirmations email to my customers?

    Resolution

    Paya Exchange can send a confirmation email to the customers for any transaction processed via Virtual Terminal. Follow the steps below to send confirmation emails to the customers:

    • In Paya Exchange Management System launch the  "Virtual Terminal" via Quicklinks.
    • In the Transaction page of the Virtual Terminal go to Credit Card tab located on a top right side of the page.
    • Credit Card tab has an optional Email field where you can enter the email address of your customer. There is also a Send Confirmation Email checkbox -- checked by default -- which can be used to disable confirmation emails on a case-by-case basis.

    Note: If you do not see the Send Confirmation Email checkbox, it means email confirmations have been disabled in your Configuration menu. In this case, no confirmation email will be sent even if an email address is entered. The emails can be re-enabled from the Settings > Email Notifications > Check email me box under One Time Transaction Settings.



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