Description

How do I send order confirmation emails to my customers?

Resolution

Paya Exchange can send a confirmation email to customers for any transaction processed via the Virtual Terminal. Follow the steps below to send confirmation emails to the customers:

• In the Paya Exchange Management System, launch the  'Virtual Terminal' via Quick Links.
• On the 'Transaction' page of the Virtual Terminal, go to the 'Credit Card' tab located on the top right-hand side of the page.
• The credit card tab has an optional 'Email' field where you can enter the email address of your customer. There is also a 'Send Confirmation Email' checkbox (checked by default), which can be used to disable confirmation emails on a case-by-case basis.

Note: If you do not see the 'Send Confirmation Email' checkbox, it means email confirmations have been disabled in your configuration menu. In this case, no confirmation email will be sent even if an email address is entered. The emails can be re-enabled from the Settings > Email Notifications > Check the email me box under the 'One-Time Transaction Settings'.