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    How to View a Trace Log in Sage Exchange Desktop.

    How to view a trace log in Sage Exchange Desktop.


    Sage Exchange is not installing. Is there a trace log I can pull?


    Turning on a trace log is a good way to determine what is causing problems with Sage Exchange Desktop (installation or others). To view the Sage Exchange Desktop trace log, please follow these instructions:

    1. From the bottom right of your computer desktop, right-click on the Sage Exchange Desktop icon. Highlight the Tracing option, then highlight the On option if needed. 
    2. When the trace log option is turned on, you can then click the View Log option to view the trace log; this opens in a Notepad file.

    If you have any further questions or need assistance, please submit a ticket and we will be in touch with you shortly.

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