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    How to resolve an Invalid Date error message when using a valid expiration date through the Sage Exchange Desktop.

    How to resolve an Invalid Date error message when using a valid expiration date through the Sage Exchange Desktop.

    Description

    I am getting an Invalid Date error using a valid expiration date through the Sage Exchange Desktop.  How do I correct this?

    Resolution

    This error will occur when language and region settings in Simply Accounting and Business Vision are incorrect. To correct this issue please follow the steps listed below.

    1. Go to your Start menu
    2. Click on Control Panel
    3. Clock, Language, and Region
    4. Region and Language

     

    • Formats tab: must be set to French, Canada, or Spanish (United States)not French (France), Spanish (Spain), or Spanish (Puerto Rico),
    • Please make sure Short Date is set to M/d/yyyy
    • Administrative tab: ‘Current language for non-Unicode programs’ must be set to ‘English (United States)’.  *you may need Administrative rights for this setting.
    • Restart the Sage Exchange Desktop for the change to take effect (if the change doesn't take effect try restarting the PC).

     

    Windows XP

    1. In the Windows XP standard Start menu, click Start, and then click Control Panel.
      In the Windows XP classic Start menu, click Start, click Settings, and then click Control Panel.

    2. Double-click Regional and Language Options.

     

    • Select customize to change to the Regional Options tab and change the dropdown to French (Canada) or Spanish (United States)not French (France), Spanish (Spain), or Spanish (Puerto Rico).

    • Please make sure Short Date is set to M/d/yyyy

    • Select the Advanced tab and make sure the ‘Language for non-Unicode programs’ must be set to ‘English (United States)’.  *you may need Administrative rights for this setting.

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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