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    A Citrix environment and the Sage Exchange application reinstalls every time I log in.

    A Citrix environment and the Sage Exchange application reinstalls every time I log in.

    Description

    I'm on a Citrix environment and the Sage Exchange application reinstalls every time I log in.  Why is this?

    Resolution

    Sage Exchange Desktop is a ClickOnce Application, which is stored in the Local Settings of the user’s profile.  When a user ends a Citrix session, the user’s Local Settings are not saved. The result is that any Citrix user running a ClickOnce Application will be required to reinstall the application whenever a new session is begun.

    Paya does not recommend or support operating the Sage Exchange Desktop application in a Citrix environment.  Citrix, however, has published several tips for using ClickOnce Applications in their environment, which are available here at Citrix’s online Knowledge Center:  http://support.citrix.com/article/CTX125453 

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly. 

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