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    Why isn't my temporary Virtual Terminal password working?

    Please Note: The Paya Virtual Terminal has been updated to a newer version that offers new features and functionality of the program. This article refers to the previous version. For instructions on using the new Paya Exchange Virtual Terminal, please visit Paya Exchange: Frequently Asked Questions.

    Why isn't my temporary Virtual Terminal password working?


    If you are unexpectedly having difficulties logging into the Virtual Terminal with a newly issued temporary password, please try clearing your browser cache.

    If you are still experiencing issues logging on, please contact our Virtual Terminal support at 877-470-4001.

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    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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