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    I just received my replacement equipment. What should I do with the broken device?

    Product
    All Physical Terminals

    Description
    I have received a replacement terminal to replace defective equipment.  What should I do with the defective device?

    Resolution
    If your replacement device includes a letter with instructions in the replacement package, please follow those instructions.

    In swap situations a return shipping label will be included in the package, you should put the malfunctioning equipment into the box, place the label on the outside and give it to UPS.  It is very important to return the defective unit right away to avoid any additional fees.

    In situations where the terminal is no longer compatible (i.e. non EMV terminals), you should dispose of the device in the best way possible.  You can find a helpful list of e-cycling providers here.

    If you are unsure of what to do with your defective device please contact our Physical Support team at 800-948-0985 or submit a ticket and we will be in touch with you shortly.

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