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    Why can't I void a transaction in the Virtual Terminal?

    Description

    What causes a transaction to not void when clicking the void option the transaction.


    Resolution

    1. If processing on a First Data platform (Bank of America or Wells Fargo) the account is using host capture. The transaction will need to be credited.
    2. The transaction was processed as a pin debit. The transaction will need to be refunded. How to process a credit (refund) in the Virtual Terminal
    3. User is using Firefox browser. Try to process the void using Chrome or Internet Explorer.

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