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    How do I configure IP restrictions in the Virtual Terminal?

    Description

    How do I configure IP restrictions in the Virtual Terminal?

    Resolution

    To configure IP Restrictions, log into Virtual Terminal and go to Configuration, IP Restrictions.  These restrictions can prevent someone from accessing the Virtual Terminal as well from processing transactions through the Paya gateway.  IP Restrictions can be configured for Virtual Terminal and for API / Shopping Cart, which includes all gateway integrated payment platforms, such as Sage Exchange Desktop.

    The Virtual Terminal tab is used to configure user access to the Virtual Terminal. An attempt to log into Virtual Terminal from an IP address that is not allowed will return an "Access Denied: You do not have access rights to the Virtual Terminal." error.

    The API / Shopping Cart tab is used to payment processing through the gateway from outside sources. This includes both the Paya Shopping Cart and Donate Now payment pages, as well as integrations that utilize Sage Exchange, API or XML Web Services.

    The Virtual Terminal and API / Shopping Cart tabs must be updated separately. Each tab offers three Restriction Types:

    1. Allow All - allow access from all IP addresses, regardless of the IP Address list
    2. Allow All Except For The Following - allow access from any IP address not on the IP Address list
    3. Deny All Except For The Following - allow access from any IP address that is on the IP Address list



    If you select the second or third option; you can use the Add New IP Address button to add an IP address to the list of addresses you want to allow or deny.



    **NOTE** If you add, delete or edit any IP addresses, you must click the Update button for those changes to be applied.

    **NOTE** If you are processing through a payment solution hosted by a third-party, the IP address submitted to Paya may belong to that third-party. If you restrict an IP address under the API / Shopping Cart tab; you may end up preventing all transaction activity.

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    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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