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    After upgrading Internet Explorer (IE) I can no longer access the Virtual Terminal

    Description

    I’ve upgraded Internet Explorer (IE) and now I cannot access the Virtual Terminal

    Resolution

    If you are having issues accessing the Virtual Terminal or the menus please make sure your Compatibility Settings are enabled.

    Internet Explorer 8 or higher:

    1. Go to Tools
    2. Select Compatibility View Settings
    3. Add the URL in Add this website:
    4. Click Add
    5. Click Close
    6. Restart Internet Explorer

    *Chrome, Firefox and Safari do not have Compatibility View Settings.

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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