Moneris CA: Refunding a non-existing Sale in E-Select Plus
Merchant Resource Center
There are instances when an existing Moneris merchant wishes to credit a transaction that occurred with their previous processor. Meaning that the original charge was performed through a different processor. Can the merchant credit such transaction using Moneris ESelect Plus?
Issuing a refund in ESelect Plus requires an Order ID. And an order ID is generated by Moneris at the time of the Sale. In the absence of such ID, ESelect Plus won’t support any refund for which the offsetting sale occurred with a different processor.
Given that a different entity processed the original sale, the merchant won’t be able to initiate a refund in ESelect Plus. Alternatively, Moneris has something called independent refund. Assuming that a merchant had another Moneris Merchant account they had closed to open a new one. They can issue a refund within the new merchant account for a transaction that occurred on the old account, with the help of independent refund.
To initiate an independent refund, please contact Moneris Call Center by dialing 1-866-319-7450, open 24/7.
If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.