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    Moneris CA - Merchant Support contact list

    Product

     

    Moneris Solutions

    Paya Knowledgebase

     

    Description


    Is there a quick reference guide to help direct merchants to specific support resources?

     

    Resolution

     

    IssueAction
    My Moneris merchant account was just approved. What do I need in order to start processing transactions? 
    1. Please ensure that you’ve activated your e-Select Plus account by visiting: https://www3.moneris.com/mpg/activate
     
    1. Contact Paya merchant Readiness Team via Email or phone:
    Note: Prior to calling, please ensure that you’ve installed your Sage Software.
     
    Issues with Sage Exchange Desktop or for any other technical questions.
     
    Please search the Paya Knowledgebase for a solution:
    https://support.sagepayments.com
    OR
    Contact the Paya VT Support Team:
    • 877-470-4001
      (M-F: 8 am – 8pm; Sat: 9 am – 6 pm EST Sun: Closed) 
     
    I have questions about billing, chargebacks, account changes, and reconciliation.
     
    In addition to any Merchant financial issues.
     
    You may access and review a list of frequently asked questions:
     https://www.moneris.com/support/troubleshooting/FAQs
    OR
     
    Contact Moneris’ 24/7 support center:
    • 866-319-7450
     
    How do I View/download daily or monthly transactions reports?
    You may access Merchant Direct portal:
     https://www3.moneris.com/mpg/index.php
    OR
     
    Contact Moneris’ 24/7 support center:
    • 866-319-7450

     

     

    If you have questions or require additional information, please submit a Ticket and we will be in touch with you shortly.

     

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