Looking for something?

You will find your answers here!

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    Moneris CA - Merchant Support Contact List


    Moneris Solutions

    Paya Knowledgebase



    Is there a quick reference guide to help direct Merchants to specific support resources?



    My Moneris Merchant account was just approved. What do I need in order to start processing transactions?
    1. Please ensure that you’ve activated your e-Select Plus account by visiting: https://www3.moneris.com/mpg/activate
    2. Contact Paya Customer Enablement Team via Email: customerenablement@paya.com 
    Note: Please ensure that you’ve installed your Sage Software.
    Issues with Sage Exchange Desktop or for any other technical questions
    Please search the Paya Knowledgebase for a solution: https://support.sagepayments.com


    Contact the Customer Care Team: 1-800-261-0240
    I have questions about billing, chargebacks, account changes, and reconciliation.
    In addition to any Merchant financial issues.
    You may access and review a list of frequently asked questions: https://www.moneris.com/support/troubleshooting/FAQs

    Contact Moneris’ 24/7 Support Center: 1-866-319-7450
    How do I view/download daily or monthly transaction reports? You may access the Merchant Direct Portal: https://www3.moneris.com/mpg/index.php

    Contact Moneris’ 24/7 Support Center: 1-866-319-7450

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.


    Was this article helpful?

    Still can't find
    what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Knowledge Base Software by