Looking for something?

You will find your answers here!

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    Signature capture window is clearing as soon as the stylist is lifted from the screen on the ISC series

    Product

    Paya Connect

    ISC 250 Touch

    ISC480 Touch

    Description

    I am attempting a signature capture with the ISC250 touch/ISC480 touch.   The signature clears immediately after the stylus is lifted.  This makes it impossible to complete a transaction.  

    Resolution

    The screen needs to be calibrated 

    1. Reboot the unit by holding the Back (Yellow) key and the Dash (-) key unit the unit beeps 
    2. Wait for the Retail Base load screen shows up  

    3. Immediately type [2][6][3][4][enter][+][+]
    4. if successful the screen will load a message that says press [+] for menu; press the [+] key
    5. Select the "Telium Manager" menu by Pressing the [enter] key
    6. Press the Dash [-] key to navigate down to the "Initialization" menu and press [enter]
    7. Press the Dash [-] key to select the "hardware" menu and press [enter]
    8. Press the Dash [-] key to Select Calibration and press [enter]
    9. Press [+] key to select yes and press [enter]
    10. DO NOT TOUCH the screen until the screen returns to the hardware menu
    11. Repeat step 1 to reboot the unit and this should resolve the issue


    If you have questions or require additional information, please contact us and we will be in touch with you shortly.



    Was this article helpful?

    Still can't find
    what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Knowledge Base Software by