Product

Paya Connect    

Description

Paya Connect requires a password update every 90 days to maintain proper security protocols.

Resolution

After logging into Paya Connect, a user is presented with a blue pop-up message in the right-hand corner of the screen giving a date for when the password will expire. Follow the steps below to update your password:

1. In the upper right corner find your name and click the drop-down arrow:

1. Select the 'Change Password' option from the menu:

1. Follow the prompts to complete the password reset:

If you have questions or require additional information, please contact us and we will be in touch with you shortly.