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    Resolving Decline code 000014 with Sage Exchange Desktop

    How to resolve an invalid card error while swiping in Sage Exchange Desktop

    Product

    Sage Exchange Desktop (SED)

    Magtek Centurion 


    Resolution

    If the card was swiped through an Integrated software application (e.g., Sage 50, Sage 100, Intergy, etc.) that uses SED, make sure your Sage Exchange Desktop has the correct device (card reader) enabled. Follow these steps to enable your swipe device:

    1. Right-click the SE icon in your system tray located at the bottom right of your monitor next to the clock.
    2. Select Settings.
    3. Enable the correct device. On the left of the Settings window, under Hardware, select Non-EMV Devices.
    4. Click OK.
    5. The Sage Exchange Desktop application will automatically restart.
    6. Retry the transaction

    Please note that as of Sage Exchange Desktop Version 2.0.2.31, we no longer allow for unencrypted or clear text card readers to transmit card data to the Sage Exchange Desktop application.

    If you have questions or require additional information, please contact us and we will be in touch with you shortly.

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