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    Listening service startup result 5 message in the trace log through the Sage Exchange Desktop

    Definition of the "Listening service startup result 5" message in the trace log through the Sage Exchange Desktop

    Description

    What does the "Listening service startup result 5" message mean in the trace log through the Sage Exchange Desktop?

    Resolution

    This means that the local communication channel is unable to be registered to start listening for calls.  Typically this means there is another instance of the SED running already and has the channel locked. 

    It could also mean an interference from some external security firewall / anti-virus software that is preventing the SED from opening the listening port, a component is missing (this could've happened during an upgrade to a different version of your software/application.), or there may be a corrupted file (this also could've happened during an upgrade to a different version of your software/application.). 

    *If you are an Intergy user that has recently done an upgrade and are getting this error response please contact Intergy.  They may have to reinstall your application.

    To correct this problem, please un-install and re-install the Sage Exchange desktop component in the following manner (which will remove all instances of SED if multiple ones exist):

    1. Look under [USER DATA]\Local Settings\Apps\2.0. 

    2. Locate the installation directory by reviewing the contents of the sub-directories, looking for the file “SageExchange.exe.config”.

    3. Delete the directory that contains this file along with its sub-directories.  If you have multiple installations, delete them all. 

    4. Re-install the Sage Exchange desktop component from https://www.sageexchange.com/install and re-test.

    If you have any further questions or need assistance, please submit a ticket and we will be in touch with you shortly.

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