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    Sage Exchange Desktop error message "Unable to start Communication Service".

    Product

    Sage Exchange Desktop 1.0

    Description

    What does "Unable to start Communication Service" mean and how do I correct this?

    Resolution

    This error means that you or your application is attempting to run more than one instance of Sage Exchange Desktop.  To resolve this issue, please follow the steps below:

    1. Right-click on the  (Sage Exchange Desktop) icon
    2. Select Exit
    3. Right-click in your system tray and select Task Manager.
    4. Click the Process tab.
    5. Scroll down until you find Sage Exchange Desktop.
    6. Right-click Sage Exchange Desktop and select End Task.
    7. Scroll down until you find SageExchangeLegacyServer.
    8. Right-click SageExchangeLegacyServer and select End Task.
    9. Go to the Start menu
    10. Select Programs
    11. Open the Sage Payment Solutions folder
    12. Click on Sage Exchange

    Please have your IT Specialist available to answer any technical questions.

    If you have questions or require additional assistance, please submit a ticket and we will be in touch with you shortly. 

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