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    What's the difference between void or credit in the Virtual Terminal?

    Product 
    Paya Virtual Terminal
    Paya Exchange
    Payment Center

    Description 
    What is the difference between voiding a transaction and issuing a credit?  

    Resolution 
    You may only void a transaction if the transaction has not already been settled out of your batch.  To void out a transaction from your Open Batch select from this list for more details.

    How do I void a transaction in the Virtual Terminal?
    How do I void a transaction in Paya Exchange? 
    How do I void a transaction in Payment Center?

    If the transaction has already been settled, you'll need to issue a credit (refund).  To issue a credit to your customer select from this list for more details.
     
    How do I process a credit (refund) in the Virtual Terminal? 
    How do I process a credit (refund) in Paya Exchange? 
    How do I process a credit (refund) in Payment Center?

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