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    Error: Clear function 9 error on a Tranz terminal

    This error occurs when there is a communication error during settlement. Please check with Paya at 1-800-261-0240 or 1-800-552-8227 to verify whether your batch was received before proceeding. 

    If your batch was not received, follow the steps below:

    1. Press Clear, Function, 9
    2. Press Enter 3 times
    3. Press 9. and you will see 'Must Check Totals'
    4. Press Function, 5, 1 and your totals will print/display
    5. Press 9, Enter and your batch will be transmitted

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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