Looking for something?

You will find your answers here!

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    Why doesn't my card swiper work with my Sage Mobile Payments app?

    Product
    Sage Mobile Payments

    Description
    Why doesn't my card swiper work with my Sage Mobile Payments app?

    Resolution
    Please follow the steps below to troubleshoot the issue:

    Android:

    1. Please check our supported devices list to ensure your mobile device is compatible with the G5X and G4X card readers.
       
    2. Verify that the card reader is connected. If the reader is not fully connected to the headphone jack; the card reader icon at the top of the screen will have a line through it.
       
    3. Ensure the Media volume is set to maximum. On your Android device, tap Settings, Sounds and Vibration, Volume. Set the slider under Media to the far right.
       
    4. You may need to remove your device from its case or use an extension cable to connect the card reader. There will be an audible click when the reader is completely connected.
       
    5. When swiping, the magnetic strip on the card should be facing towards the thicker side of the card reader.
       

    Apple:

    1. Please check our supported devices list to ensure your mobile device is compatible with the G5X and G4X card readers.
       
    2. Sage Mobile Payments requires permission to access the microphone.  On your Apple device, tap Settings, Privacy, Microphone.  Tap the slider next to the app labeled Sage to move it to the ON position.
       
    3. Verify that the card reader is connected. If the reader is not fully connected to the headphone jack; the card reader icon at the top of the screen will have a line through it.
       
    4. Ensure the headphone volume is set to max. This should adjust automatically when you begin to swipe the card.
       
    5. You may need to remove your device from its case or use an extension cable to connect the card reader. There will be an audible click when the reader is completely connected.
       
    6. When swiping, the magnetic strip on the card should be facing towards the thicker side of the card reader.

     

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

    Was this article helpful?

    Still can't find
    what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Powered by