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    When I try to submit a transaction in the Virtual Terminal, I am taken to a search page and the card is not processed.

    When I try to submit a transaction in the Virtual Terminal, I am taken to a search page and the card is not processed.

    Description

    When I try to submit a transaction in the Virtual Terminal, I am taken to a search page and the card is not processed. What do I do to fix this?

    Resolution

    This typically occurs when a user presses Enter on the transaction page. To submit a transaction, the user must click "Submit Transaction" with their mouse; pressing Enter (or Return) on the keyboard will not actually submit the transaction.

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

    Last Modified: 02/19/2015

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