Please Note: The Sage Virtual Terminal has been updated to a newer version that offers new features and functionality of the program. This article refers to the previous version. For instructions on using the new Sage Exchange Virtual Terminal, please visit: New Sage Exchange: Frequently Asked Questions.
"Access is Denied" error message in the Virtual Terminal
Description
Why do I get an "Access is Denied" error in the Virtual Terminal?
Resolution
The Virtual Terminal (VT) administrator is the user whose username is identical to their twelve-digit VT ID. The following sections of the VT are accessible only to this user:
Other restrictions may exist based on user permissions. Users who attempt to enter a section to which they do not have access will receive the following error:
You may also be interested in:
- How to unlock the Virtual Terminal and obtain a new password
- How to manage users in the Virtual Terminal
If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly
