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    Error: Access is Denied in the Virtual Terminal

    Please Note:  The Sage Virtual Terminal has been updated to a newer version that offers new features and functionality of the program.  This article refers to the previous version. For instructions on using the new Sage Exchange Virtual Terminal, please visit: New Sage Exchange: Frequently Asked Questions.

     "Access is Denied" error message in the Virtual Terminal

    Description

    Why do I get an "Access is Denied" error in the Virtual Terminal?

    Resolution

    The Virtual Terminal (VT) administrator is the user whose username is identical to their twelve-digit VT ID. The following sections of the VT are accessible only to this user:

    Other restrictions may exist based on user permissions. Users who attempt to enter a section to which they do not have access will receive the following error:

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