Please Note: The Sage Virtual Terminal has been updated to a newer version that offers new features and functionality of the program. This article refers to the previous version. For instructions on using the new Sage Exchange Virtual Terminal, please visit: New Sage Exchange: Frequently Asked Questions

Discontinuing the Batch Alert email notifications

Description

Can I stop Batch Alert email notifications?

Resolution

These emails are to remind you about transactions in your open batch and cannot be turned off for individual accounts; however, they can be avoided by requesting auto-close be changed to 2 a.m. or earlier.

Our system scans every Virtual Terminal account daily between 3 a.m. - 4 a.m. Eastern for open transactions regardless of whether automatic settlement is set up or not.  If you have transactions in your open batch during this time, you will receive a Batch Alert email notification. Please submit a ticket if you wish to make a change to your auto-close time.  

Important: The auto-close will only automatically settle Sale, Prior Auth, and Credit transactions.  Auth Only transactions must be converted to a Prior Auth in order to be settled.