Bankcard Order Confirmation emails for Virtual Terminal transactions

Description

Why am I receiving a copy of an order confirmation email for a Virtual Terminal transaction?

Resolution

There is a setting in Sage Virtual Terminal labeled the "One Time Transactions" which will generate an e-mail on all approved transactions to the main contact e-mail address listed on your merchant account.

There are two options to turn these notifications off:

1. In the Virtual Terminal go to Configuration
2. Select E-mail Notifications
3. Select General E-mail Settings
4. Uncheck One-time Credit Card and or Virtual Check Transactions
5. Scroll down and select Update.
   *By turning this feature off, you will not only prevent the e-mails from being sent to you but your customers as well. 

If you would like the emails to only go out to your customers and not send you a copy,

1. In the Virtual Terminal go to Configuration
2. Select Credit Card Order Confirmation
3. In the CC: field you can enter either an alternate e-mail address or you can replace the field syntax with a "dummy e-mail".

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.