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    How to turn off Bankcard Order Confirmation E-mails for Virtual Terminal Transactions

    Bankcard Order Confirmation emails for Virtual Terminal transactions


    Why am I receiving a copy of an order confirmation email for a Virtual Terminal transaction?


    There is a setting in Sage Virtual Terminal labeled the "One Time Transactions" which will generate an e-mail on all approved transactions to the main contact e-mail address listed on your merchant account.

    There are two options to turn these notifications off:

    1. In the Virtual Terminal go to Configuration
    2. Select E-mail Notifications
    3. Select General E-mail Settings
    4. Uncheck One-time Credit Card and or Virtual Check Transactions
    5. Scroll down and select Update.
      *By turning this feature off, you will not only prevent the e-mails from being sent to you but your customers as well. 

    If you would like the emails to only go out to your customers and not send you a copy,

    1. In the Virtual Terminal go to Configuration
    2. Select Credit Card Order Confirmation
    3. In the CC: field you can enter either an alternate e-mail address or you can replace the field syntax with a "dummy e-mail".

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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